How Generative AI is Reshaping Local Government Services
In this video, Rob Emerson, Manager of Digital Transformation & User Experience for the City of Barrie, Canada, discusses their approach to Generative AI as a long-term transformation rather than a short-lived trend. By adopting AI and reshaping public services, the city aims to leverage AI's potential to meet citizen expectations. The discussion covers the management of data privacy issues, employee empowerment, and the scalable opportunities that AI offers to smaller organizations. It also explores how AI is evolving from providing information to connecting residents with services, highlighting the importance of patience and proactivity in navigating the changing technological landscape.
Audio description version: • How Generative AI is Reshaping Local ...
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