Meeting customers’ changing expectations
In the first episode of the “Top Trends in Software and Digital Platforms” video series, Jay Baer, Hall of Fame keynote speaker and emcee on business growth, and Angela Cooper, General Manager of Customer Success of Software and Digital Platforms at Microsoft, discuss the ways customer expectations have evolved post-Covid, the importance of speed and responsiveness as a competitive business advantage, and the impact of generative AI.
To learn more about Microsoft Software and Digital Platforms, visit: https://aka.ms/MicrosoftSDP2023
Watch the other videos in the “Top Trends in Software and Digital Platforms” series here: https://aka.ms/AAm3pxr
00:17 Intro
01:25 Changes in customer expectations, post-pandemic
03:35 Will generative AI serve the need for speed?
05:30 Is it different for software/digital platforms and the digital native industry?
07:57 Growth is usually king. Is that changing in this economic climate?
9:53 How important is it to retain customers?
11:09 Final thoughts
#Microsoft #MSCloudForSoftware #MSCloudforDigitalPlatforms #MSIndustryVoice #SDPTopTrends #Software #DigitalPlatforms #GenerativeAI #PostCovid #AI #TopTrendsInSoftware #TopTrendsinDigitalPlatforms
Audio description version: • Meeting customers’ changing expectations
Смотрите видео Meeting customers’ changing expectations онлайн без регистрации, длительностью часов минут секунд в хорошем качестве. Это видео добавил пользователь Microsoft in Business 17 Август 2023, не забудьте поделиться им ссылкой с друзьями и знакомыми, на нашем сайте его посмотрели 112 раз и оно понравилось 1 людям.