Top Industry Trends in Customer Experience: Financial Services
Customer experience is changing with the advancement of new technology. The "Top Industry Trends in Customer Experience" video series features exclusive insights from industry experts on how technology like AI is shaping how businesses interact with customers and what we can expect in the coming years. Focused on the financial services industry, this episode features Chad Hamblin, Director, Financial Services Industry within the Worldwide Industry Group at Microsoft, and Theodora Lau, founder of Unconventional Ventures, author, and speaker.
To learn more about how you can reimagine marketing and customer engagement with the power of generative AI, watch our video here: https://aka.ms/FinServCXTrends
00:12 – Intro
01:30 – Emerging trends in the future of financial services customer service
03:05 – AI in the financial services industry
04:00 – Bridging the gap between physical and digital touchpoints
05:32 – Instilling a customer-first mindset
07:50 – Ensuring transparency
08:31 – Closing
Audio description version: • Top Industry Trends in Customer Exper...
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