Top Industry Trends in Customer Experience: Retail and Consumer Goods
Customer experience is changing with the advancement of new technology. The "Top Industry Trends in Customer Experience" video series features exclusive insights from industry experts on how technology like AI is shaping how businesses interact with customers and what we can expect in the coming years. This episode, focused on the Retail industry, features Carlton Dossman, Vice President, US Retail and Consumer Goods at Microsoft, and Ron Thurston, Co-Founder of OSSY, best-selling author of "Retail Pride," and host of the "Retail in America" podcast.
To learn more about how you can reimagine marketing and customer engagement with the power of generative AI, watch our webinar here: https://aka.ms/RetailCXTrends
00:12 – Intro
02:13 – Emerging customer trends in retail
04:21 – Instilling a purpose-driven culture
06:38 – AI in retail
07:35 – The year ahead for retail
09:02– Closing
Audio description: • Top Industry Trends in Customer Exper...
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