10 Reasons Customer File Chargeback Complaints - Credit Card Chargebacks
#chargebacks #chargebackfraud #friendlyfraud
Here’s 9 reasons a customer might file a chargeback at your business and they all fall under the 3 main reasons of: merchant error, criminal fraud, and friendly fraud
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SCRIPT:
Here’s 10 reasons a customer might file a chargeback at your business and they all fall under the 3 main reasons of: merchant error, criminal fraud, and friendly fraud
1. Didn’t receive item/service in TIME: They didn’t receive the item either in part or in full.
2. Damaged goods: They’re unhappy with the quality of the item (defective/missing parts/ damaged box, etc…)
3. They were billed the wrong amount (including installment payments)
4. Don’t recognize the charge on their credit card
5. Family Fraud: Children/family members/friends making a purchase without cardholder knowledge
6. Buyers remorse/regret - Made a mistake (or confused) and didn’t mean to buy the “add on” service— basically they 2nd guessed themselves.
7. The forgot they made a purchase (including being under the influence or just plain forgetfulness)
8. No Communication lines: Can’t get ahold of you and wants to end a subscription or change a purchase order
9. Bad customer service: Disagreement between customer and business.
10. Criminal Fraud: Lost or stolen credit card
If you want a more detailed explanation of these reasons in addition to a free report on how to reduce and eliminate chargebacks check the links in the description.
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