Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock
Our experience is the sum total of all the bits. It’s made up of our interactions and touchpoints, but also our
expectations,
feelings, and
our memories.
These things might sound kinda squishy and abstract.
But, as Dana will explain, it’s these squishy-sounding bits that are key to designing the ‘right’ experience for your customers. And it’s these bits which we can easily forget, particularly when we are focused on delivering within our specialist areas.
In this two-part episode, we will explore four experience design principles, informed by scientific research, which you can use to rethink your approach and connect the bits together.
In part one, we covered two principles:
Make it make sense
Make it emotional
In this session, part 2, you'll hear the next two principles:
Make it memorable (or intentionally forgettable)
Make it personal
Watch video Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock online without registration, duration hours minute second in high quality. This video was added by user OmnichannelX 27 September 2023, don't forget to share it with your friends and acquaintances, it has been viewed on our site 11 once and liked it 2 people.