Case: Asterisk and Bitrix24 cloud integration
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and in this video, I want to show you how we can do integration between Asterisk and Bitrix24.
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Currently, you can connect Asterisks to Bitrix via SIP connector, but SIP connector sometimes got bad quality,
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and also you should pay $50 per month to Bitrix to use in that solution.
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We used to have a solution for
integration between Asterisk and Bitrix24,
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on the self-hosted but currently we develop solution using Webhooks, and that means that we can do that integration of Asterisks,
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in Bitrix even for cloud or for self-hosted.
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Creation file over Asterisks which we use for the current project so we connected that Asterisk to project Zadarma
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and do especially for the demonstration created in new cloud,
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to show you that we're able to connect
the Asterisk to cloud as well, we've got that project Zadarma,
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So, we got statistics on statistics here, and for example we got a deal,
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and you got a number. So this number and we do a call. So, automatically when you're doing call, I got a soft phone.
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In your case it could be, physical phone, ZIP telephone, physical
ZIP telephone.
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So I just need to click "Call Again".
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and I am sure to have incoming call to my phone number.
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So, I got incoming call.
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Hello? Hello? Hello? Hello? So I got incoming calls. So, click Cancel.
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Then, I got outbound call recorded here. So, in a second I will have a record of that call.
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So, this is a record so we came here.
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"Hello?" So, we got the record.
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Now, we should go test out incoming calls. So, for that project I bought a number for this presentation for Zadarma.
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and now I'm doing incoming calls.
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So that's the internal code, and again we have incoming call,
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and also we got a name on software who is calling. So for a physical see perform,
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It could be connected to
that name so it could be connected as well.
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and now I got incoming call inside of the Bitrix,
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I told him I got the record, 1,2,3 1,2,3 and then I stop the call. Okay.
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and also, we got incoming call record as well, the record of incoming call.
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So, incoming call successful you can hear the record, and also you've got a typical custom standard function of Bitrix.
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When you go to a deal. I mean not to do a task. But you got incoming call so you need to call back.
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So, this is a solution with Asterisks, so when you got contact inside the deals,
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Open deals open leads. But what happened in case you got incoming call,
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and you miss it? Okay, I will do a call now from my Bitrix.
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with number which is not registered inside of that demo Bitrix.
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So I'm doing the call, from my Bitrix.
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Phone Call
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and I got incoming call, so then I decide to miss it,
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and then because I got missed call I got standard functionality in Bitrix.
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I have a notification that I got incoming call for a particular number, and also lead created.
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and lead created to a missed call. So again you can do a filter with the same calls in deals,
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So you can filter them
by responsible person,
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also you can get the same statistic in
telephony. So, you go shall go to "Telephony".
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Go to "Call Details" and you can see that all statistics regarding common calls, online calls or
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record protect calls and you can use a filter,
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whose employee, "Unsuccessful call" or "Successful call".
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and use all the standard function of
Bitrix. So to generate any reports you need.
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So this is a standard integration, I mean this is not standard this is a custom integration,
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between Asterisks and Bitrix24 even for cloud or even for self-hosted.
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If you have any questions regarding that integration,
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Please ask that in the comments below that video. If you like that
video click "Like" and see you next videos. Thank you!
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