Salesforce Radio - Episode 7 - Mark Good
Welcome to Salesforce Radio, your destination for insights, news, and connections within the dynamic Salesforce ecosystem. In episode 7 of Salesforce Radio, Ben Miller discusses the transformative role of artificial intelligence within the Salesforce ecosystem with Salesforce GPT & AI expert - Mark Good. Mark shares his expert insights on the ongoing AI revolution, detailing how it's shaping the Salesforce landscape and the broader technological environment.
Mark discusses the transition from the initial hype surrounding AI to what he describes as the 'building phase' - a critical period where the real work of integrating AI into business processes (https://titandxp.com/salesforce-ai-cl...) begins. He highlights the practical challenges and opportunities this presents for Salesforce professionals, emphasizing the need for specialized training and adaptability in the face of AI advancements (https://titandxp.com/salesforce-ai/).
Gain a comprehensive understanding of how AI can enhance Salesforce functionalities, from case triage to customer support enhancements, through real-world applications and Mark's pioneering training approach. The discussion also covers the importance of prompt engineering, the role of AI in personalizing customer interactions, and the potential future developments in AI tools and capabilities (https://titandxp.com/salesforce-einst....
This episode is a must-listen for Salesforce professionals, developers, and anyone interested in the intersection of AI and customer relationship management. Tune in to equip yourself with the knowledge to navigate in the evolving AI landscape within Salesforce (https://titandxp.com/salesforce/).
Check out our previous podcast about the future of AI, and expectations for integrating AI with Salesforce: • Salesforce Radio - Episode 2 - Joseph... .
Chapters:
0:00 - An Introduction
1:27 - Current Status of the AI Revolution
3:59 - Mark's Interest in AI and Salesforce
6:20 - Using AI in Creative Tasks
12:28 - Breaking Down the Mechanics Behind the AI Support System
16:33 - Testing the AI systems to Ensure They Provide Reliable Info
21:45 - Combining the Power of AI with Salesforce
26:12 - Impact of AI on Long-Term Customer Relationships in Salesforce
31:05 - Integrating Internal & External AI Data for Enhanced Salesforce Functionality
35:26 - Expectations vs. Reality of AI in Salesforce
38:50 - AI Training and Consulting in Salesforce Roles
40:19 - Ideal Candidates for AI Force Training
42:52 - Future AI Predictions
45:57 - Getting in Touch with Mark
How do I get started?
Contact us to build powerful no-code digital experiences for Salesforce (https://titandxp.com/). Learn how to create custom docs, forms, apps, e-signatures ( • Electronic Signatures for Salesforce ... , and surveys with Titan’s full suite of enterprise applications.
Visit Titan Academy (https://academy.titandxp.com/) and learn more about our products.
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