Automated Bot Myths Debunked
In the second episode of Contact Center Myth Busters, Hailey and Kate debunk the myth that automated bots are only for chat or social media purposes.
Topics covered in this episode include:
• A real-world example of how automated bots are used over the phone with speech enabled IVR (interactive voice response)
• How IVR can improve and streamline customer interactions
• Today’s customer expectations for smooth, automated experiences across all brands
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