How to Be the Best Manager?
In this episode of America Trends, Shep Hyken joins Mary Burt-Godwin to talk about How to Be the Best Manager you can be.
When you think about how to provide excellent customer service, chances are facilities management might not be the first thing that comes to mind. This isn’t terribly surprising, given the work facilities managers do have been traditionally considered “behind the scenes” of the retail experience.
However, digital transformation has changed the game on who is responsible for delivering customer service and how. It’s all part of the critical need to deliver an overall positive retail customer experience that gives shoppers a reason to come into the stores instead of just surfing online. And when it comes to servicing customers well in any store, it begins with a warm, well-lit, safe, and welcoming facility.
So, all those “behind the scenes” work the facilities managers do – making sure all equipment is functioning properly, keeping stores clean, handling weather-related emergencies, managing contract workers, ensuring store security– is actually at the forefront as part of the customer experience. The goal is for all retail stores to maintain the highest levels of brand uptime, which directly correlates the state of a facility with the experience any brand wants its customers to experience.
They also talked about ChatGPT, an artificial intelligence chatbot developed by OpenAI and launched in November 2022. It is built on top of OpenAI's GPT-3 family of large language models and has been fine-tuned using both supervised and reinforcement learning techniques.
Click here https://www.thecustomerfocus.com/ to go to The Customer Focus™ website.
Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information, go to https://www.hyken.com.
Facebook: / shephykenspeaker
LinkedIn: / shephyken
Twitter: / hyken
Watch video How to Be the Best Manager? online without registration, duration hours minute second in high quality. This video was added by user Shep Hyken: Customer Service & CX Expert 14 March 2023, don't forget to share it with your friends and acquaintances, it has been viewed on our site 8 once and liked it people.