Shep Hyken: Customer Service & CX Expert

Partnering with Customers to Co-create an Amazing Customer Experience

High Impact Personalization and the Customer Experience

From Fixing Issues to Preventing Them: A New Take on Customer Complaint Management

Seamlessly Combining AI, Human Touch, and Data in Customer Experience

CX Tips and Strategies

Unbelievable Cube!

Empowering Employees From the First 100 Days and Beyond | ABR

How to Break the Rules and Delight Customers

Happy Employees, Happy Customers | ABR

5 Steps on How To Acknowledge a Compliment

Customer Service Strategy: Act Like an Owner!

How Leveraging Artificial Intelligence Can Be a Win-Win Contact Center Agents and Customers | ABR

How to Take Ownership of a Customer Problem | Part 1

How to Deal with Customer Support Calls

How Organizations Can Reconnect with the Human Side of Their Business | ABR

How to Keep Employees and Customers Loyal to Your Brand | ABR

Customers Simply Care About the Customer Experience

Breakfast in Dubai!

How to Execute a Five Star Customer Experience

How to Handle a PR Nightmare in Your Business? | Part 1

How to Handle a PR Nightmare in Your Business? | Part 2

Delivering an Amazing Customer Experience through Seamless Self-Service and Human Interactions | ABR

Delivering Amazing Customer Experiences through Seamless Self-Service and Human Interactions | ABR

Cultivating Customer Relationships through the Art of Active Listening | Amazing Business Radio

Ten Reasons Why You Should Deliver an Amazing Customer Experience

“The Big Hit” @DollyParton

10 Strategies for Customer Trust | Digital-First Leadership, Social Selling, Inspiring Superheroes

Do You Know the Difference Between Customer Service & Customer Experience?

What Company Do You Admire Most?

Five Steps to Delivering an Exceptional Customer Service | Amazing Business Radio Podcast

How to Be the Best Manager?

Best server in the world!

Upgrade Your Customer Service to a First-Class Experience

Including the Customer in Design, Decision Making, and Expansion | Amazing Business Radio Podcast

Create a Selfie Experience for Your Customers

When great companies do great things for their customers.

Flawless Customer Service

Don’t Just Personalize the Customer’s Experience – Individualize it

It’s okay to make a mistake.

The Balance Between Personalization & Privacy to Best Serve Your Customers | Amazing Business Radio

Three Ways to Create an Employee Experience that Creates a Better Customer Experience

How to Know What Your Customers Feel and What to Do With It | Amazing Business Radio Podcast

Show Your Employees Some Love On Valentine's Day

What have you done today, this week or this year that’s amazing?

Toasted Ravioli!

Get to Know Your Customer Day

National Chocolate Cake Day!

What’s the most important number in business?

“I want to be happy.”

Here at @perezartmuseummiami