CEO Transcarent, Glen Tullman: Problem solving
Transcarent CEO Glen Tullman has a saying: Hire low, fire high. When one of his friends was offered a job and said he wanted to consider another offer, Glen withdrew Transcarent’s offer because he didn’t want to be the highest bidder — in other words, hire low. But whenever he has to let someone go, he sees it as his responsibility to “help them go off and do something else that’s great, and be successful.” Firing and replacing executives, he said, is “just part of growing ... it doesn’t have to be ugly.”
In this episode, Glen and Joubin discuss conservative values, John Doerr, Teledoc, failures of leadership, Steve Case, Bill Gates, changing expectations, Travis Kalanick, incentive bonuses, Bucknell University, massive layoffs, criticizing in public, anonymous charity, cycling events, Michael Jordan, Bill McDermott, Barack Obama, private jets, and hiring without titles.
In this episode, we cover:
01:11 How Glen splits his time
03:55 Looking back and leaving Livongo
09:03 Would he do it again differently?
13:42 Energy at work
18:00 Failure and starting over
21:16 What Transcarent does
25:29 Taking on the system and stress
30:33 Turning Allscripts around
33:48 “We educated you to make a difference”
38:06 The birth of electronic prescriptions
42:52 Hire low, fire high
47:47 Radical honesty
53:04 Charitable efforts
57:55 Glen’s competitive childhood
01:00:55 His family and priorities
01:08:24 Would Glen go into politics?
01:12:32 “I hate to sleep”
01:15:06 Peloton meetings
01:17:32 Trading money for time
01:24:11 Sharing credit
01:25:54 Who Transcarent is hiring
01:28:05 What “grit” means to Glen
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