emccall // a powerful communication tool
EMCcall is a powerful communication tool designed for seamless call management and enhanced team performance. Key features include:
Power Dialing, Conference Call, and Call Records: Effortlessly manage multiple calls, record conversations, and organize conference calls.
Hidden Agent Listening & Whisper Talk: Supervisors can listen in on agent-client conversations undetected. Whisper talk allows supervisors to coach agents in real-time, with the client unaware.
Real-Time Subtitles: Automatically generate conversation subtitles in multiple languages during calls, enhancing accessibility and understanding.
Real-Time Conversation Summaries: AI-driven analysis evaluates agent performance with a 5-star rating system. It detects aggression, unprofessional language, and stop words for performance improvement.
Predictive Conversation Analytics: AI alerts supervisors if a conversation is veering off course, allowing real-time intervention.
Client Chat Integration: Communicate with clients across multiple platforms (Telegram, WhatsApp, Email, SMS) during calls, and use AI-generated templates for swift responses.
Mobile Call Center: Full call center functionality is available on your mobile device, allowing teams to stay productive on the go.
With EMCcall, businesses can improve communication, provide real-time coaching, and enhance client interactions through AI-powered insights and tools.
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