What is Location-Based Routing?
Location-based routing improves caller experience by routing them to agents in their preferred time zone, region, and language. It is also known as geographic routing, geo-routing, and caller ID routing.
This advanced feature quickly connects callers to representatives most convenient to them based on the caller ID and area code. With geo-routing, you can route calls to:
Company hub
Your business’ closest location
Centralized call center
Satellite offices
Remote agents located around the world
Locations needing more business and so on.
Geo-routing simplifies the call process for your customers. It automatically connects incoming calls to the appropriate location or agent. This reduces the caller’s hold time and the chance of getting bounced around between multiple departments.
Location-based routing is an ideal solution for companies with multiple locations or an international customer base. And with this cloud phone service, offering 24/7 global customer service has never been easier.
Try out location-based routing for your business today with United World Telecom. Sign up online or speak with our representatives at +1 (561) 908-6171 to learn more about how this service fits your business.
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