Guide to Call Routing Strategies
Effective call distribution is necessary for efficient call management.
VoIP-based feature of call routing can redirect incoming calls in an organized and efficient manner based on predetermined criteria.
Whether you're managing your call volume in-house or outsourcing to a call center or BPO, call routing can be adapted to your needs.
Call routing is particularly useful for businesses operating across multiple locations and time zones.
You can create sophisticated call management plans with call flow maps, interactive voice response (IVR) system and routing strategies.
Some of the top call routing strategies are: time of day routing, skill-based routing, sequential forwarding, VIP routing, simultaneous ringing, and holiday call routing.
As you know for any business, a missed call is a missed opportunity.
With advanced routing strategies, you can ensure all customer calls are attended regardless of time, location, etc.
United World Telecom offers several routing and other advanced call management features with our inbound calling services.
We can also guide you on which call routing strategies would work best for your business.
So contact our experts today and find out more. Book a demo today!
TIMESTAMPS
00:00 Intro
00:32 What is Call Routing?
01:23 Create Call Flows with Routing and IVR
03:25 Types of Call Routing Strategies
04:03 1. Simultaneous Ringing
04:20 2. Sequential Forwarding
04:57 3. Time of Day Routing
06:10 4. Location-Based Routing
06:58 5. Follow the Sun
07:13 6. Holiday Routing
07:59 7. VIP Routing
08:14 8. Skill-Based Routing
09:00 How Can UWT Help?
Learn more about call routing
www.unitedworldtelecom.com/learn/what-is-call-routing/
Top IVR routing strategies https://www.unitedworldtelecom.com/le...
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