Mastering the Art of Detaching Emotionally from Client Feedback & Results with Erica Nash
Ep. 267 - If you’re anything like me, you take feedback and client results to heart.
And this my friend, is a gift and a curse.
I think it’s natural when you have your own business to take everything personally, both good and bad but there comes a point where you have to be very guarded towards the feedback and input you’re allowing yourself to take in from clients.
I wanted to take a deep dive into the idea of detaching emotionally and personally from client feedback and results and I couldn’t think of anyone better to explore this topic than Erica Nash who’s a course curriculum designer at ericanash.com and the client success coordinator at The Web Designer Academy.
She’s knee deep every week in hearing about client results (both good and bad) and has learned some amazing tricks in helping not take it personally.
So whether it’s negative feedback on a new website design, clients not getting the results you had hoped for with the web presence you’ve created or that proposal that doesn’t move forward…I hope this convo helps you carry on just fine!
In This Episode
00:00 - Introduction
00:05 - Detaching Emotionally From Client Feedback
07:26 - Diversifying Results
22:58 - Measuring and Sharing Business Results
37:19 - Web Design Pricing
43:50 - Managing Client Opinion
48:05 - Navigating Feedback in Business
54:47 - Refunds in Course Creation
1:05:40 - Celebrating Students
Connect with Erica and get all the links and resources mentioned in the episode at:
https://joshhall.co/267
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Spotify - https://spoti.fi/36ttMEZ
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YouTube - http://bit.ly/2CdGSYM
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