[Connected 2021] The Chatbot Revolution and the Role of Multilingual AI
Traditionally, customer support has been handled by localizing support articles at great expense. Then it moved to translation of dynamic content with direct mapping to user inputs. But the paradigm is shifting. With the maturation of machine learning via neural networks, companies are increasingly seeking to engage with global customers directly by understanding their needs and providing answers in real-time with no need for translation.
This GALA presentation walks you through the ways LSP can best support the emergence of conversational AI technology by developing complex data sets for language modeling and testing. Learn how this shift is changing engagement models, supply chain, and quality management.
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