STOP Losing Customers! Learn the BEST Way to Manage Customer Support in Dokan
Welcome to our ultimate guide on managing customer support with the powerful new Store Support feature in Dokan! This feature makes it easier than ever for marketplace admins and owners to handle interactions between vendors and customers, ensuring smooth communication and fast issue resolution.
In this video, we’ll show you everything you need to know about managing customer support efficiently, including:
✨ Accessing Store Support
Discover how to access the Store Support section in your WordPress Admin dashboard, giving you complete control over conversations between vendors and customers.
🔍 Filtering Support Tickets
Learn how to easily filter tickets by vendor, customer, or submission date—making it simple to find and manage specific issues quickly.
💬 Replying to Tickets
We’ll walk you through how admins can reply to support tickets as themselves or on behalf of a vendor, offering flexibility for maintaining consistent communication.
✅ Closing & Reopening Tickets
Master the process of closing and reopening support tickets from both the backend and frontend, ensuring no issues slip through the cracks and allowing for smooth, ongoing communication when needed.
By the end of this tutorial, you'll have everything you need to manage your marketplace’s customer support like a pro! Whether you're just getting started or looking to improve your support processes, this video will guide you through every step.
If you found this tutorial helpful, give it a thumbs up, and be sure to subscribe to our channel for more essential Dokan tips. Drop your questions or suggestions in the comments—we’re here to help!
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