Sandbox Refresh for Service Cloud Voice | Service Cloud
Learn How to Refresh Your Service Cloud Voice Sandbox in 9 Simple Steps! In this video, our Salesforce Support Team guides you through the process, providing step-by-step instructions and valuable insights. Discover the prerequisites and follow along as we demonstrate each essential step, from retrieving metadata to updating environment settings.
00:00 Introduction
00:40 9-Steps to Refresh Your Sandbox
01:50 Prerequisites
02:16 Step 1 - Retrieve (backup) metadata for ConversationVendorInfo Package
03:36 Step 2 - Refresh Your Sandbox
03:41 Step 3 - Deploy the ConversationVendorInfo metadata to the refreshed sandbox
04:32 Step 4 - Deploy the Single Sign-On Connected App metadata to the refreshed sandbox
05:39 Step 5 - Create the REST API OAuth Connected App
06:12 Step 6 - Deploy the CallCenter metadata to the refreshed sandbox
06:21 Step 7 - Map the identity provider (IdP) certificate to the connected apps
06:47 Step 8 - Update the AWS IAM SalesforceServiceVoiceIdp identity provider with the latest IdP certificate
07:34 Step 9 - Update the Service Cloud Voice AWS Lambda functions with the latest environment variable settings
09:06 Learn More
#Salesforce #ServiceCloud #ServiceCloudVoice #SandboxRefresh #ConversationVendorInfo #SingleSIgnOnConnectedApp #RESTAPIOAUTH #CallCenterMetadata #identityproviderIdPcertificate #AWSIAM #SalesforceVoiceIdp #AWSlambdafunctions #environmentvariablesettings
#SalesforceHowTo #SalesforceSupport
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