How to lead successful cultural transformation, with Lloyds Banking Group's Tanya Evans
With the complexity of modern organisational culture how can leaders drive effective transformation and change? Tanya Evans is Group Culture & Leadership Director, at Lloyds Banking Group and in this insight-packed episode she talks about the importance of finding 'the why' in transformation, mapping and tracking culture change, and the role that change catalysts can play in creating a critical mass for evolving behaviour and mindsets. Tanya also discusses her love for creating cultures that encourage people to do more than they thought possible, and the need to bring joy into both leadership and change.
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00:00 Introduction
01:50 Change starts from within
04:17 Ambitions around culture and performance
06:28 Behaviours, systems, storytelling, and symbols
08:58 Process-driven to customer-driven mindset
11:20 Changing and unpacking assumptions
13:38 3 types of change agents
16:54 Be the change you want to see
19:03 Autonomy, risk-taking, and feedback
22:10 Create a culture around healthy conversations
26:40 The role of diversity in problem solving
30:00 Measuring cultural change
33:08 Personal motivation for this job
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