How’s your customer service?
My recent read has inspired me to up my customer service game.
Because it is way easier and more cost effective to keep a current, happy customer coming back than it is to attract a new one. And I genuinely want to help people! Don't you?
Plus, satisfied customers are more likely to refer your offer to their friends and colleagues. #wordofmouthmarketing
🤝 Customer service includes:
• A clear description of what your offer entails
• Greeting customers when they enter your place of business.
• Being kind, helpful, and resourceful.
• Asking questions to help your customers find the right offer for them. Listening.
• An easy purchasing process
• Timely responses to clients
• Hassle free returns, if applicable
But customer service is also much more than that.
💫 Here's how I'm upping my customer service game:
• Immediately emailing my online course students and Debug Your Business members when they register for a program, asking about their business, what they hope to gain from their program, their current challenges, and dreams. And their business anniversary if they have one!
• Mailing them a hand written thank you note.
• Sending a follow-up email within 1-3 months (depending on the program), asking how they're doing, if there's anything I can provide additional support on, and how that program could be improved.
• Sending congratulatory cards every year on their business anniversary.
How have you raised the bar on customer service in your business?
😉 Psst! Looking to learn more about customer service? There’s an entire module dedicated to who you serve in my Self-Employed School online course! ➡️ https://www.missmegabug.com/self-empl...
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ABOUT ME: Hey there! I'm Meg, your zillennial business and marketing mentor. Let's get you from side hustler to self-employed. Check-out my free how-to tutorials and online business and marketing courses. Learn more at https://www.missmegabug.com
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