Experience Points: What Happened | Dennis Wakabayashi
On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end-to-end CX technology and consulting partner.
In What Happened?!, watch the first half of an experience story. Choose what you think happens next from four possible endings. Answer correctly for 500 points. If incorrect, you will be granted an Extra Life and the opportunity to answer from the remaining three endings for 250 points.
Dennis Wakabayashi is the VP of CX Implementation for RR Donnelley, a global business communications firm specializing in the production, execution, and delivery of customer engagement tactics along the entire path to purchase. In May 2020, Dennis was named as one of the top 50 (CX) experts of the decade and rank on social media among the top 150 CX influencers globally. Dennis regularly works with Fortune 500 brands, defining CX strategies and leading tactical implementation with the teams at RR Donnelley. Additionally, as an industry influencer, Dennis shares the latest CX innovations and strategic practices on social media channels with an audience of more than 50,000 followers.
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TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.
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