How to Setup and Utilize The Knowledge Base in Zoho Desk | Zoho Tutorial
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Zoho Desk's Knowledge Base is an extremely important part of the platform that allows you to give your clients a self-service portal and allows your team to answer questions in a more consistent fashion.
In this video we will go over:
Setup of The Knowledge Base
How to set up an article
Some do's and don'ts
How to use it as an agent to make your life easier
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