Agent performance смотреть онлайн

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15

3:29

How to measure Agent Performance

How to measure Agent Performance

Konnect Insights

Agent performance measurement refers to the process of evaluating the performance of customer support agents based on ...

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24

58:45

How to Increase Agent Performance

How to Increase Agent Performance

Brivity

Join Brivity's Director of Agent Experience, Bob Stewart and find out how you can extend your hourly wage as a real estate agent ...

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42

29:06

39. How to Measure Agent Performance to Improve Service Desk Quality?

39. How to Measure Agent Performance to Improve Service Desk Quality?

Ticket Volume - IT Podcast

Managing a service desk is not only about ensuring that everything works, but also to look for opportunities to improve.

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16 тыс

0:49

Improve Call Center Agent Performance - ScorebuddyQA

Improve Call Center Agent Performance - ScorebuddyQA

Scorebuddy

Streamline Call Center Operations ✔️Replace Spreadsheets with Flexible Scorecards ✔️Dramatically Improve Team ...

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41
1

1:53

SuperAGI APM - Agent Performance Monitoring Dashboard walkthrough

SuperAGI APM - Agent Performance Monitoring Dashboard walkthrough

SuperAGI

This video briefly walks through our APM (Agent Performance Monitoring) dashboard! Helping users to dive deep into detailed ...

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3

5:50

Enhance agent performance with agent evaluations

Enhance agent performance with agent evaluations

ComputerTalk

Evaluations help identify areas where agents excel and areas that need improvement. Providing constructive feedback to agents ...

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39 тыс
1 тыс

9:24

Episode 11: Enhancing Agent Performance with Analytics

Episode 11: Enhancing Agent Performance with Analytics

Dennis Wakabayashi

Join us in Episode 11 as we explore the evolution of agent performance metrics and the significant role analytics play in driving ...

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66

2:15

Improve Agent Performance with CallFinder’s Automated Quality Monitoring Solution

Improve Agent Performance with CallFinder’s Automated Quality Monitoring Solution

CallFinder

Is your contact center or business burdened with time-consuming and subjective manual monitoring processes? Imagine if you ...

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52

0:17

Dubai Entertainment Agency - Dubai Music Booking Service - Dubai Talent Agency

Dubai Entertainment Agency - Dubai Music Booking Service - Dubai Talent Agency

Inspire Music Dubai Entertainment Agency

asfasgw5yerwaaas Inspire Music is the premier Dubai entertainment agency & talent booking service. We offer the most ...

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40

2:57

Identify the root cause of your agent performance challenges

Identify the root cause of your agent performance challenges

NICE

NICE Performance Management helps identify the root cause of agent issues and helps remediate them.

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23 тыс
16

3:07

Agent/Employee Performance and Rating Evaluate Employee Performance in excel-BPO Interview questions

Agent/Employee Performance and Rating Evaluate Employee Performance in excel-BPO Interview questions

BPO Tutorials

Excel VBA Online Training courses Excel VBA Beginner Tutorial #ExcelTips #ExcelTutorial #Excel MS Excel ...

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65

37:43

AWS re:Invent 2021 - Improve agent performance with ML-powered Amazon Connect

AWS re:Invent 2021 - Improve agent performance with ML-powered Amazon Connect

AWS Events

Your agents are at the core of every contact center interaction. With hundreds to hundreds of thousands of questions coming in ...

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28

1:45

How Call Monitoring Helps Improve Agent Performance

How Call Monitoring Helps Improve Agent Performance

Acefone

Call monitoring can bring significant advantages to every company dealing with clients day in, day out. Not only it enhances ...

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7

2:51

Omningage  Agent Desktop  Performance Dashboard

Omningage Agent Desktop Performance Dashboard

OMNINGAGE

The Omningage agent performance desktop is a centralized, user-friendly interface designed to elevate agent efficiency and ...

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12

4:15

Agent Performance Dashboard

Agent Performance Dashboard

BoldDesk

In this video, you will learn how to track and analyze the performance of the agents and groups. You will also see how this ...

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1

4:53

Monitor agent performance using AI in a contact centre

Monitor agent performance using AI in a contact centre

Hostcomm

Hostcomm Interactive Analytics is an AI-powered application designed for contact centres to transcribe and analyse call ...

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10
1

1:30

Reports: Agent Performance

Reports: Agent Performance

FROGED

Transform your team's performance and enhance customer satisfaction with the comprehensive agent performance report.

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2 тыс
2

1:49

itelCX Enhances Agent Performance and Compliance

itelCX Enhances Agent Performance and Compliance

ObserveAI

Shurland Buchanan, Chief Learning Officer of itelbpo, shares his thoughts on the importance of celebrating employees and how a ...

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2

3:12

Call center and agent performance reporting - Cordless Analytics

Call center and agent performance reporting - Cordless Analytics

Cordless

In this video, Product Manager Yulia walks us through how to explore the core KPIs of call center and agent performance with ...

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26

1:22

The Best Metrics for Agent Performance Tracking

The Best Metrics for Agent Performance Tracking

CallCentreHelper TV

CallMiner's Risa Eldridge explores what makes the best metrics for agent performance tracking.


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