How Call Monitoring Helps Improve Agent Performance
Call monitoring can bring significant advantages to every company dealing with clients day in, day out. Not only it enhances service quality and client satisfaction, but it also reduces turnover and helps to achieve a company's objectives.
Call monitoring is a feature that allows call centre managers to listen to a live call. As they do, they track essential characteristics that matter most to the call centre using a call monitoring scorecard.
In this video, you will learn how call monitoring helps improve agent performance.
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