Whilst the Flemish government’s facility services agency (HFB) might not ring a bell with everyone, the Herman Teirlinck Building in Brussels usually does. This architectural gem houses almost 3,000 employees, including the 800 or so civil servants of the government’s facility management agency. The organization provides support services for the Flemish government. This ranges from catering to logistics to property management.
The office building of the facility management agency was designed entirely with a future-orientated working environment in mind. An award-winning architectural project that even has its own Wikipedia page, is bound to attract attention – and visitors. Upon completion of the project in 2015, the building – located at the redeveloped Tour & Taxis site – immediately turned into a popular destination for guided tours. Private individuals, schools and organizations: they all wanted to discover some insight into the possibilities of a new way of working at this low-energy building.
To cope with the increasing number of requests for visits, the agency commissioned a virtual tour within the first few months of the official opening. This took significant pressure off the on-site visits.
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