Following a Call Through ICM and CVP
In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for:
How the call arrives at ICM and starts a script
How call is transferred to CVP for interaction with the caller
How the call is transferred to a contact center agent
Key Topics:
Functional Overview - 0:40
Cisco Unified CVP Call Flow Example Walk-Through – 2:34
Make sure to check out Sunset Learning for more valuable resources: https://www.sunsetlearning.com/blog/
*SLI no longer offers the NEXT product. For current on-demand offerings, please visit: https://www.sunsetlearning.com/on-dem...
Watch video Following a Call Through ICM and CVP online without registration, duration hours minute second in high quality. This video was added by user Sunset Learning Institute 29 May 2014, don't forget to share it with your friends and acquaintances, it has been viewed on our site 49,232 once and liked it 311 people.