Government Can Deliver: A Conversation with Richard Spires
Richard joins Michael Keegan on The Business of Government Hour to discuss his new book, Government Can Deliver: A Practitioner's Guide to Improving Agency Effectiveness and Efficiency.
"This book presents a framework for government agency performance improvement designed to change an inefficient culture and drive operational excellence. It outlines how government leaders can drive such change, and most importantly, it presents a proven approach for creating an environment that will affect positive change."
0:00 Opening
0:33 Thesis of the Book
1:55 Leadership Crisis
3:57 Attracting People to Government Services
6:37 Resilience and Security
9:17 Advice to Government Leaders on Developing a Transformation Plan
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