On Transforming the Social Security Administration with Marcela Escobar-Alava & Betsy Beaumon
"The agency serves as a vital resource that almost every American turns to during significant moments of their life."
0:00 Opening
0:30 IT Strategy
1:42 Challenges
4:57 Transformation within an SSA context
6:09 Key Drivers of Transformation
7:51 Enhancing SSA's Digital Services
Complete Interview: https://bit.ly/4eAmTnK
Subscribe and listen on Apple podcast & Spotify: https://bit.ly/3UORzcb.
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