Success Rate vs. Completion Rate
Measure completion rate when users follow a linear process with a fixed number of steps; use success rate when there are multiple ways to accomplish a task.
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Chapters:
00:00 Success Rate vs. Completion Rate
0:22 Completion Rate: Definition
1:17 Completion Rate: Example
1:41 When to Use Success Rate
2:35 Success Rate: Example
3:02 Summary
3:53 View More NN/g Content
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