(Obsolete) Get Started with Service Cloud Omni-Channel: Ch. 2 Agent and Supervisor Challenges
Check out the new version of this session here: • Service Cloud: Omni-Channel | Expert ...
This 2nd video in the Get Started with Service Cloud Omni-Channel series will review some common challenges that agents and supervisors face. For the full playlist, check out the entire expert coaching series on this session: • Get Started with Service Cloud Omni-C...
In this video series, an expert will show you how Omni-Channel routes cases and other work to the correct agents, automatically saving time and effort. We will review a day in the life of both an agent and supervisor as well as demo steps to enable Omni-Channel.
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