Service Blueprint vs. Customer Journey Map - what is the difference?
Is there a real difference between a Customer Journey Map and a Service Blueprint? Yes, there is!
It seems as if the terms #ServiceBlueprint and #CustomerJourneyMap are used interchangeably in a lot of situations. Sometimes it even just depends on the country you're in and which term is more popular there. But there is a real difference between the two.
In this video Daniel explains what the difference is and how these two relate to each other. Not super complicated but it's important fundamental knowledge.
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Watch video Service Blueprint vs. Customer Journey Map - what is the difference? online without registration, duration hours minute second in high quality. This video was added by user Service Design Show 24 July 2019, don't forget to share it with your friends and acquaintances, it has been viewed on our site 11,977 once and liked it 154 people.