Clause 6.2 Quality objectives and planning to achieve them ||
🔷6.2 Quality objectives and planning to achieve them
🔷ISO 9001:2015 Clause 6.2 Explained.
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#ISO9001:2015, clauses
6.2 Quality objectives and planning to achieve them
6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes
needed for the quality management system.
The quality objectives shall:
a) be consistent with the quality policy;
b) be measurable;
c) take into account applicable requirements;
d) be relevant to conformity of products and services and to enhancement of customer satisfaction.
e) be monitored.
f) be communicated.
g) be updated as appropriate.
The organization shall maintain documented information on the quality objectives.
6.2.2 When planning how to achieve its quality objectives, the organization shall determine:
a) what will be done.
b) what resources will be required.
c) who will be responsible.
d) when it will be completed.
e) how the results will be evaluated.
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