Clause 5.1.2 Customer Focus ||ISO 9001:2015|| ISO 9001:2015 Clause 5.1.2 Explained.
Clause 5.1.2 Customer Focus
Clause 5.1.2 Customer Focus ||ISO 9001:2015|| ISO 9001:2015 Clause 5.1.2 Explained.
ISO 9001:2015 Clause 5.1.2 explained.
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5.1.2 Customer focus
Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
a) customer and applicable statutory and regulatory requirements are determined, understood and
consistently met;
b) the risks and opportunities that can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed.
c) the focus on enhancing customer satisfaction is maintained.
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