A Dell XPS 13 was sent in for repair because it was stuck on the Dell logo. After checking the motherboard, it was determined that the issue was likely due to a bad PCH or EC chip or a corrupted BIOS. Instead of replacing the motherboard, the technician used specialized equipment to read and reprogram the BIOS chip, successfully fixing the issue without needing to remove the chip. The laptop was then reassembled and worked perfectly.
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