Context and Data Flow are Only Half of the Omnichannel Battle
Exceptional agent experience is key to improving CX, but many contact centers still fail to deliver true omnichannel customer engagement. Learn how unified knowledge management and seamless integrations can lead to improved agent performance and customer satisfaction.
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About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To learn more about LiveVox, visit www.livevox.com.
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