Key Trend: Changing Buyer and Customer Expectations
The way consumers wish to engage with your company has changed drastically. There have been more changes in buyer behavior in the past 6 months than in the previous 6 years. Companies worldwide have evolved a digital model to accommodate new and growing expectations, but is that enough to create a memorable and frictionless experience?
In this 1-minute video, I share 2 pieces of advice to consider for your 2021 plan.
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