ServiceNow On-call Scheduling in Service Operations Workspace Setup Demo (With Twilio)
In this demo, I walk you through setting up the new February release of the on-call application in ServiceNow's Service Operations Workspace using the Service Reliability Management app. We cover on-call calendar setup, escalation trigger & policy definition, as well as Twilio setup. The larger Service Reliability Management product is in controlled go to market and requires ITSM Standard & ITOM Operator Pro for the features demoed.
00:00 Intro
00:30 Twilio Setup
4:00 New on-call shifts
7:33 Escalation Triggers & Policies
10:10 On-call User Testing
Watch video ServiceNow On-call Scheduling in Service Operations Workspace Setup Demo (With Twilio) online without registration, duration hours minute second in high quality. This video was added by user Darius Koohmarey 05 March 2024, don't forget to share it with your friends and acquaintances, it has been viewed on our site 1,751 once and liked it 7 people.