Ecommerce Partnership Celebration: One year on and still strong with Adobe and Platform.sh
One year on and we are still strong as a Premier Partner with Adobe as part of the Adobe Exchange Partner Program. 📣
Our VP, Enterprise Alliance Manager, Jeries Eadeh sat down with Nicole Cornelson, Head of Adobe Commerce Engineering, at the 2023 Adobe Summit in Las Vegas to chat about the partnership, look back over the past year, and look forward to what the future holds.
🌟 Want to know more about the partnership? Click here: https://bit.ly/3B7fPNw
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Key moments:
0:00 - Intro
• The video starts at the Adobe Summit 2023 in Las Vegas, introducing Nicole Cornelson and setting the stage for a discussion about Adobe's relationship with Platform.sh.
0:26 - Adobe and Platform.sh partnership
• Nicole discusses the importance of Platform.sh to Adobe Commerce, emphasizing how critical their services are for delivering automated customer support and technical cloud-based tools. The partnership has enabled close collaboration, including on-site meetings to align on customer and product needs.
1:35 - Why Adobe Commerce choose PaaS approach?
• Adobe Commerce opted for a Platform as a Service (PaaS) instead of traditional hardware or managed services to provide a robust, scalable solution that supports individual customer instances with necessary tools for functionalities like CI/CD.
3:35 - PaaS benefits for customers
• The PaaS model offers customers significant benefits by enhancing the ability to monitor systems and automate deployments. This approach saves time and resources and provides vital observability and operational efficiencies, which are especially beneficial for system integrators managing multiple commerce sites.
4:30 - Collaboration to improve the product
• Adobe values the partnership with Platform.sh as it allows both teams to work closely on product development. This collaboration has been crucial in understanding and integrating customer needs and technical requirements into Adobe Commerce.
5:27 - The big successes
• Over the past year, the partnership has achieved significant milestones, such as enhanced service level agreements (SLAs) and the integration of PaaS capabilities that were previously lacking. These developments have greatly improved efficiency and customer satisfaction.
6:16 - New learnings
• Recent collaborations have led to new insights, particularly in cloud services and auto-scaling, aligning with green initiatives to optimize resource use. These efforts help ensure that changes to services do not adversely affect customers, highlighting a sustainable and customer-centric approach.
7:04 - What's next
• Looking ahead, the focus will be on continued collaboration and innovation, with upcoming quarterly business reviews (QBRs) to assess progress and plan future developments. The partnership is seen as a long-term journey to keep enhancing Adobe Commerce with new features driven by customer needs and market demands.
8:42 - Ending
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