BizRise.io - Vertex AI Routes - Conversational AI
Know your route
I'm going to show you how to make sure your conversation goes in the right route. When you're on a vertex AI agent, I want this to be a customer service agent and be able to know what my customers are talking about. So what is a route? Think of it just how a conversation would go. If my users wants to talk about
YouTube. The conversation is going to go in that route. If they want to talk about Google Analytics, it's going to go in that route. Don't overcomplicate this stuff. That's what a route is. We just want to know what they are so we can create intents and teach our AI how to go that route. Keep it simple. On to the next one.
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