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Note: These solutions work in all versions of IE and Outlook
Windows 10 users with older versions of Outlook who are unable to open email hyperlinks in Internet Explorer: Outlook Links Won't Open In Windows 10. If you removed Internet Explorer as an Optional feature : Check the User Solutions Below.
User Solutions 1:
I had noticed that in Windows 10, Internet Explorer is one of the things that can be removed using "Optional Features". So since I wasn't using it, I uninstalled it. That's when the problem started: any links in Excel or Word to external files, URLs, etc., stopped working and gave the error message described here. Solution, of course, was to re-install IE from "Optional" features and reboot. Then, everything worked, and the system even still retained Chrome as the default browser.
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User Solution 2:
I found that re-installing Google Chrome or FireFox and setting it as the default, the hyperlinks worked. I then went to Internet Explorer and set it as the default browser. I again checked the hyperlinks, and again they worked. I then un-installed Google Chrome and have had no problems since. Hopefully this will work for others as well.
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This is not "an Outlook error".
It's due to a problem with the default browser configuration, often caused by uninstalling Chrome or Firefox while the browser is set as default. It's most common when another application installs Chrome and sets it as the default browser, then the user uninstalls it before setting Internet Explorer or Edge as their default browser. (Because, honestly, who would even think that would be necessary, right?)
Start with Edit Registry, Part 2 if you uninstalled Chrome , Firefox, or another HTML rendering application, such as Maxthon or UltraEdit, and then received the error.
If you don't want to edit the registry reinstalling Chrome (or the offending program). Set Internet Explorer as default browser before uninstalling Chrome.
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Edit Registry, Part 2
If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may need to change the HTM/HTML association in the registry.
Right click on the Start menu, click Run, type Regedit in the Open box, and then click OK.
Browse to
HKEY_CURRENT_USER\Software\Classes\.html
If a default value (Default) has a value other than htmlfile or (value not set), right click on it and select Modify.
Change the value from "ChromeHTML" to htmlfile (or from FireFoxHTML to htmlfile)
Repeat for the .htm, shtml, .xht, .xhtml, .xhtm keys
NOTE : You need to restart Windows for the change to take effect.
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Reset Web Settings
If the problem is not due to uninstalling Chrome or Firefox, it could be a corrupt registry key in Internet Explorer. The registry key is at
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
Also use these steps if Edit Registry, Part 2 didn't fix your problem.
Close Outlook
On the Start menu, type Internet Options and open it when it comes up.
Click the Advanced tab, and then click the Reset button.
On the Programs tab, under Internet programs, click Set Programs, then click Set your Default Programs. Verify your e-mail program (Outlook) is set as the default, if not, set it as the default. Repeat for the Web Browser. Note: In Windows 10, this opens the Settings, Default Apps dialog
Click OK and close the dialogs.
Note: You need to set Internet Explorer as default and verify the problem is fixed. If you prefer a different browser, you can set it as the default browser later.
If this does not resolve the issue, set IE as the default browser following the steps in Set Program Access in Control Panel. If you use a different browser as your default, you need to set IE as the default until you verify the links work in Outlook.
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Import a Registry Key
Copy the below Text - Starting from Windows Registry Editor Version 5.00 till the end-- Paste into new blank Notepad -- Save the notepad file as restriction.reg -- Double click on the file -- Click on Yes and reboot the machine.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE\" -nohome"
Applies to :
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