Explore the Anatomy of a Workflow | Slack Workflow Builder
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Slack Workflow Builder: • Slack Workflow Builder
Explore the Anatomy of a Workflow: https://trailhead.salesforce.com/cont...
Now that you know the basics of how Workflow Builder works, let’s dive deeper into the anatomy of a workflow, starting with the different types of triggers you can use.
Shortcuts exist in a menu to the left of the message composer in Slack. Users click the lightning bolt icon (or shortcuts menu), and they see your workflow in the menu. This is an ideal trigger for help requests.
New channel member sounds exactly like what it is. A workflow can kick off when someone joins a channel for the first time. This is useful for sending them a personal welcome message with context about the channel or project.
Another trigger type is the emoji reaction, which triggers when an emoji is added to a message. As an example, for repetitive questions you can set up an automatic reply in-thread that links to an FAQ whenever the open book emoji is used.
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