How Magical Mumbai Tours Grew Their Business with WhatsApp
Samir was born and raised in Dharavi, one of the biggest slums in Mumbai. He was proud of his home and neighborhood, and at a young age he also developed a love for traveling and exploring. He decided to start his company, Magical Mumbai Tours, to give tours in Dharavi that would allow others to see the self sustained economy and way of life in this dense area. Gradually he expanded his tours to the whole city, and in 2018 started using Whatsapp Business.
Before WhatsApp, it was challenging for Samir to manage all of the messages and requests that he would receive from customers. Now, using features like Quick Replies, Greeting Messages, and Catalog, he is able to seamlessly run his business and provide excellent customer service, right from WhatsApp. Samir has now employed a number of his friends as professional tour guides to show people the lovely and unexplored side of Mumbai. As the first tour guide of Magical Mumbai Tours, Samir has helped countless visitors discover the magic of this vibrant city.
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