Fix Problems signing in to Xbox app on Windows
Here's how to Fix Problems signing in to Xbox app on Windows.
The Xbox app is a companion app that allows you to play Xbox games on your PC, chat with your friends, and access your achievements and game library. However, sometimes you may encounter problems signing in to the Xbox app, which can prevent you from enjoying its features.
There are different ways to fix problems signing in to the Xbox app, such as:
- **Sign out and sign in again to your Microsoft or Xbox account**. This is a simple step that can help resolve any temporary glitches or errors on your account. To do this, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions¹².
- **Clear Xbox app cache**. The Xbox app may store some temporary files in its cache that may interfere with the sign-in process or cause errors. To clear the Xbox app cache, you can follow these steps:
- Press Windows + R keys to open the Run dialog box and type %localappdata%\Packages\Microsoft.XboxApp_8wekyb3d8bbwe\LocalCache and hit Enter.
- This will open the LocalCache folder in File Explorer. Delete all the files inside this folder and close File Explorer.
- Restart your PC and try to sign in to the Xbox app again.
- **Restart Xbox services**. The Xbox services are essential for the Xbox app to function properly and sign you in. Sometimes, these services may stop working or malfunction, which can cause sign-in problems. To restart the Xbox services, you can follow these steps:
- Press Windows + R keys to open the Run dialog box and type services.msc and hit Enter.
- This will open the Services window. Locate the following services: Xbox Accessory Management Service, Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.
- Right-click on each service and select Restart. If any service is not running, right-click on it and select Start.
- **Adjust time to change automatically**. The date and time settings on your PC may affect the sign-in process of the Xbox app. If your date and time are incorrect or out of sync with the server, you may not be able to sign in. To adjust the date and time settings, you can follow these steps:
- Press Windows + I keys to open the Settings app and go to Time & language.
- Under Date & time, make sure the Set time automatically and Set time zone automatically options are turned on.
- If these options are not available or not working, you can manually set the date and time by clicking on Change under Set the date and time manually.
- **Remove Microsoft account**. Sometimes, there may be some issues with your Microsoft account that may prevent you from signing in to the Xbox app. To fix this, you can try removing your Microsoft account from your PC and adding it again. To do this, follow these steps:
- Press Windows + I keys to open the Settings app and go to Accounts.
- Under Your info, click on Sign in with a local account instead and follow the instructions to create a local account.
- After creating a local account, sign out of it and sign in again with your Microsoft account by clicking on Sign in with a Microsoft account instead under Your info.
- **Run Windows Store Apps Troubleshooter**. The Windows Store Apps Troubleshooter is a built-in tool that can help diagnose and fix common problems with Windows Store apps, including the Xbox app. To run this troubleshooter, follow these steps:
- Press Windows + I keys to open the Settings app and go to Update & security - Troubleshoot.
- Under Find and fix other problems, click on Windows Store Apps and then click on Run the troubleshooter.
- Follow the instructions on the screen to complete the troubleshooting process.
- **Check for Xbox app update**. The Xbox app may not work properly or sign you in if it is outdated or corrupted. To check for updates for the Xbox app, follow these steps:
- Open Microsoft Store app on your PC and click on the three dots icon on the top right corner.
- Click on Downloads and updates from the menu.
- Click on Get updates button and wait for the updates to download and install.
- Restart your PC and try to sign in to the Xbox app again.
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