User Manuals: Benefits and Best practices with Syed Haroon Shah, Edetek
In our recent episode on the Knowledgebase Ninjas podcast, Syed Haroon Shah, Senior Technical Writer at Edetek, shared how a product’s user manual inspired him to shift his career towards technical writing. He also discussed the various types of user manuals and best practices for creating them.
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👉 According to Haroon, while creating user manuals it’s essential to understand the software and collaborate with QA and support teams to grasp the basic functionality, business logic, and target audience before writing.
👉 Haroon mentioned that user manuals should be procedural, visually enhanced, and follow the Document Development Life Cycle (DDLC). They should undergo review cycles to serve as a single source of truth for stakeholders.
👉 “Use visuals like tables and Excel files to illustrate data and configurations. Explain the user interface and functions, and include tips, notes, cautions, and real-world examples.”, says Haroon.
👉 He adds, that to make user manuals interactive, use visuals, diagrams, and annotations. Authoring tools offer features like glossaries and cross-linking to enhance content readability and engagement.
👉 Haroon says, “In addition to user manuals, I create API documentation, deployment guides, system architecture documents, integration guides, and release notes for different audiences, from developers to end-users.”
👉 “As a technical writer, I see myself as a project manager over the next 5 or 10 years. Our involvement in Scrum meetings, planning, reviews, and agile methodology equips us well for this role. Technical writing is often underestimated; we are integral to the process from the beginning, not just at the end”, adds Haroon.
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