What is IT Service Desk | Service Desk | IT Service Desk | IT HelpDesk
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Hello Everyone, Welcome to SAASWITHSERVICENOW. In this video, you will learn about IT Service Desk.
What is IT Service Desk
IT ServiceNow is the point of contact where users can raise IT Queries , request help and receive IT support.
It is also designed to address broader business needs, and increase the user’s tech experience in the workplace.
It facilitates communication between Service management Teams and the users of the organization.
They also facilitate communications for Outages and Maintenance, maintain third party contacts, assisting with problem management, and managing software licenses.
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