Custom request templates in ServiceDesk Plus(ARCHIVED)
ServiceDesk Plus (https://www.manageengine.com/products...) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus.
ServiceDesk Plus lets technicians create custom incident and service request templates to ensure that all relevant information are collected right at the time of ticket creation.
In this video we will take you through,
00:26 - Incident templates
02:51 - User groups
06:05 - Service templates
6:20 - Service catalog
15:40 - Tasks & task dependencies
17:46 - Field and form rules
Check out Cloud & On Premise ServiceDesk Plus help desk software here: https://www.manageengine.com/products...
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