First Block: Interview with Mathilde Collin, Co-Founder & CEO of Front
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First Block, a Notion series - hosted by Notion's Co-Founder & COO Akshay Kothari - where founders and executives from some of the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey — and what they learned from that experience.
In this episode, we have Mathilde Collin, Co-Founder and CEO of Front, a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale. She shares the founding story behind Front, how transparency is key to employee engagement, her recruiting strategy for hiring first ten employees, and much more.
We cover:
00:00 Intro & Founder Journey
04:27 A Story Behind Front
12:48 First Customers
15:42 The Importance of Self-Care
19:10 Employee Engagement
31:45 Productivity vs Engagement
36:57 Radical Transparency
42:16 Hiring Framework
44:20 A Day in the Life of Mathilde Collin
46:57 Notion for Startups Special Offer (https://ntn.so/BgF6SU)
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