Part 1. How to Normalize KPIs with Spreadsheets Software and with BSC Designer
The KPIs that have different measure units are not comparable. For example, we cannot compare NPS (Net Promoter Score), % (measured in %) with customer support response time, hours (measured in hours).
The metrics need to be normalized to be comparable. We need to put them on a certain scale and calculate the performance value in %.
This video is an example of how to do this using Spreadsheet software.
Reference links:
https://bscdesigner.com/scorecard-and...
BSC Designer Freeware: https://bscdesigner.com/freeware.htm
BSC Designer PRO and Online: https://bscdesigner.com/try-bscdesigner
Part 2: • Part 2. Using Excel and Indicators We...
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