Dashly vs Zendesk: Customer Support Solutions Review
Learn more about Dashly and Zendesk: https://www.dashly.io/live-chat/compa...
In this video we will compare Dashly and @zendesk, how these companies help set up the customer support and customer exerience.
We will discover common features and unique features of every platform.
Video Chapters:
00:00 - Intro
00:43 - Dashly and Zendesk positioning
01:12 - Knowledge base (common features)
01:30 - Live chat (common features)
01:42 - Chat bot (common features)
01:59 - Analytics (common features)
02:15 - Integration with messengers (common features)
02:35 - CRM intergration (common features)
02:56 - Call and voice services (Zendesk unique features)
03:21 - Ticketing system (Zendesk unique features)
03:44 - Community forum (Zendesk unique features)
03:55 - AI powered bot and AI for agents (Zendesk unique features)
04:27 - Data tracking (Dashly unique features)
05:09 - Triggered campaigns (Dashly unique features)
05:50 - AB testing (Dashly unique features)
06:03 - E-mail and Pop-up builder (Dashly unique features)
06:19 - Personalization
06:41 - Capterra feedback
07:16 - Dashly and Zendesk pricing
07:39 - Migration from Zendesk to Dashly
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